Hosting & Servers
Standard Website Hosting

Yes, you can change your plan once a month to have more resources or less.

No, you're free to cancel whenever you like.

Web hosting is a service that allows you to publish a website onto the internet. In basic terms, if you imagine that a website is a house, then hosting is the property and street it’s built on, which makes your home accessible to your visitors.

Every website is made up of files and you need a hosting service to store them so that they can be viewed online. It’s a simple process: the files are uploaded onto a server (a powerful computer), and the company that owns the server then points the web address to the files.

No, website maintenance is not included or part of any website hosting.

However, we do have plans for website maintenance, see plans here.

Note: Not all customers can be catered for website maintenance, this will likely be the case if you have a bespoke website that's not using a known CMS / eCommerce platform (i.e. Wordpress, OpenCart, Magento, etc.).

Knowing a bit about FTP does help, as it is the easiest way to upload your site to your hosting package. However, the applications included in your plan, along with the user-friendly control panel make it easy to get your website online. We also have a huge support database with plenty of step-by-step articles and videos to help you along the way.

Most packages are set up immediately, and you can get your website online right away. In some cases, it might take a few days for the domain to fully register and point to your hosting package. This is perfectly normal and happens across every web host -it just takes time for the servers and the domains to sync up.

We’re here to help. Simply contact our expert team and we will help you move everything over.

Simply give us a call and speak to one of our experts or email us.

Unfortunately no, Every site hosted on Purple IO needs to be associated with a domain in order to work.

If your domain name is already registered with Purple IO, and you’re not using it with another one of our services, then you can attach it to your web hosting package when you order.

If your domain is registered with another company, there are two ways to use it with your hosting package:

1. Transfer it to Purple IO and then attach it to your package.

2. Leave the domain name where it is and point it at your hosted site on Purple IO.

Absolutely! Our hosting plans are designed to scale up with your business. Whether you're just starting out or looking to take your online store global, your website grows with you.

When you’re ready to take it to the next level, you can easily upgrade. Just log into your Purple IO account and upgrade when ready, and the new cost of your package will be added for you.

Yes! We have our very own solar and battery storage system, providing power to our data center (keeping our costs low and our data center green). If we have a bad solar day or using more than we can generate we will pull from the grid, however locally there is also a solar farm nearby.