Hosting Terms & Conditions

ClassificationPublic

1Shared Hosting

You acknowledge and agree that, in the normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number(s). We do not warrant that you will be able to consistently maintain your given IP number(s).

1Premium Hosting

You acknowledge that Premium Hosting is a form of shared hosting service which distributes sites over multiple replicated servers with dedicated resources but that a Premium Hosting Package does not give you a dedicated server.

You acknowledge and agree that, in the normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number(s). We do not warrant that you will be able to consistently maintain your given IP number(s).

You will be provided with web hosting services with RAM resources and either fixed or unlimited storage, depending on the Premium Hosting package purchased.

2Acceptable Use Policy

References to ‘unlimited’ items shall be read in conjunction with our Acceptable Use Policy and interpreted accordingly. Unlimited storage for products shall mean 50GB which can be further expanded via our customer service team. This soft limit is intended to ensure compliance with our Acceptable Use Policy.

3Customer Responsibility

You are entirely responsible for ensuring that you have purchased the appropriate level of Premium Hosting package for your intended use. For the avoidance of doubt, the storage and amount of RAM available under each Premium Hosting package level are fixed limits which you may not exceed

4Downtime

We shall use all commercially reasonable endeavours to minimize downtime on the Premium Hosting servers, however we do not give any warranty that access to the Premium Hosting servers will be uninterrupted or error free.

5Uptime Guarantee and Service Level Agreement (SLA)

Take a look at our Service Level Agreement (SLA) here.

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